Effective Date: December 21, 2025

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This Shipping Policy explains how The Haze Collective ships and delivers products purchased through thehazecollectiveperfumes.com.

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Order Processing

Orders are typically processed within 2–5 business days after payment is received, excluding weekends and holidays.

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Processing times may vary during product launches, promotions, or high-volume periods.

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Shipping Methods and Rates

Shipping options, carriers, and rates are displayed at checkout and may vary based on destination and order size.

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All shipping fees are non-refundable.

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Domestic Shipping (United States)

We currently ship within the United States. Delivery times are estimates and are not guaranteed.

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The Haze Collective is not responsible for delays caused by carriers, weather conditions, or other factors outside our control.

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Wholesale Orders

Wholesale orders may have different processing times and shipping arrangements than retail orders. Wholesale customers will receive shipping or delivery details during order confirmation.

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Free Local Wholesale Delivery

We offer free local delivery for wholesale orders within our local service area.

• Free local delivery is available for approved wholesale customers only

• Delivery availability and scheduling are confirmed directly with the wholesale client

• Local delivery applies to business addresses within the designated local area near La Salle, Michigan

Minimum order requirements or delivery schedules may apply for wholesale delivery.

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Order Tracking

Once your order ships, you will receive a shipping confirmation email with tracking information, if available.

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Incorrect Address or Delivery Issues

Please ensure all shipping information is accurate at checkout. The Haze Collective is not responsible for orders delayed or lost due to incorrect or incomplete address information provided by the customer.

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Lost or Stolen Packages

Once a package is marked as delivered by the carrier, responsibility transfers to the customer. The Haze Collective is not responsible for lost or stolen packages.

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Shipping Damage

If your order arrives damaged, please contact us within 7 days of delivery with photos of the product and packaging so we can review the issue.

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Contact Information

If you have questions about shipping or delivery, contact us at:

The Haze Collective
Email: support@thehazecollectiveperfumes.com
Location: La Salle, Michigan, USA